FAQs

Below are answers to some common queries. However, if the information you're looking for is not here, just email us on info@thekingshead.ie and we'll be happy to assist.

Bar & Bistro

We don't take reservations, so it's walk-ins only. Since this historic building spans three storeys, we're more than happy to welcome groups too! But if you have a specific event enquiry you can get in touch here.

Available on request, please inform your server of any allergies or food intolerances.

There is no service charge except for parties of 8 or more, in which case a service charge of 10% will be added.  

Yes for parties of 4 or less

Customer Tips in all formats are extremely welcome, and appreciated by our Staff. All Tips go directly to our Staff. 

Our prices do not include gratuities. However, a mandatory 10% Service Charge applies to Groups of 8 or more and is similarly distributed in its entirety to our Staff. 
Where Tips are pooled 70% goes to our Front of House Staff and 30% to our Kitchen Staff. The distribution of Tips is managed and over seen by our Staff. Where tips are not pooled (tips to Bar Staff), these tips are retained by the Staff Member for whom these Tips are intended.

Our Tips Policy is in line with The Payment of Wages (Amendment) (Tips and Gratuities) Act 2022. Tips and gratuities do not form part of the basic wages of any employee. 

Payments

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping

Domestic shipping can take up to 5 working days.
Worldwide shipping takes 10 working days approx.

Shipping worldwide is included in the purchase price.

Yes, we ship our products all over the globe by Standard Post (An Post). Shipping worldwide is included in the purchase price.

Returns

Yes, we offer full and partial refunds when necessary. Please email info@thekingshead.ie with any specific queries.